FAQ

What products do you offer?

We offer a wide range of custom products including t-shirts, hoodies, mugs, pillows, and more. Each item can be personalized with your own designs, text, or artwork.
How do I place an order?

To place an order, follow these steps: Choose the product you want to customize. Select the color, size, and any other options available. Upload your design or use our online design tool. Review your design and add the item to your cart. Proceed to checkout and complete your purchase.
Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
What file types are accepted for custom designs?

We accept JPEG, PNG, PDF, and SVG file formats. For the best quality, please ensure your design is high-resolution and meets our recommended size guidelines.
How can I customize products at K&P Serenity Studio?

At K&P Serenity Studio, you can customize products by selecting from a range of design options, colors, and personalization features. Simply choose the item you want to customize, follow the prompts to select your preferences, and add any special instructions. Our team will then create your unique, custom-designed product tailored to your specifications.
What are the shipping and delivery options at K&P Serenity Studio?

At K&P Serenity Studio, we offer various shipping and delivery options to ensure your orders reach you conveniently. You can choose from standard shipping, express delivery, or in-store pickup based on your preference and urgency. Our team works diligently to process and dispatch orders promptly, providing tracking information for your convenience.
What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or is not what you expected, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue, whether that means sending a replacement or issuing a refund.
Do you ship internationally?

At K&P Serenity Studio, we currently do not offer international shipping services. Our shipping and delivery options are limited to domestic locations only. We apologize for any inconvenience this may cause and appreciate your understanding.
Is payment on K&P Serenity Studio secure?

Yes, at K&P Serenity Studio, we prioritize the security of your payments. We offer secure payment options such as credit card, Google Pay, and Apple Pay to ensure a safe and protected transaction process.